App issues with Windows 10: BLZBNTBTS0000005D App Install stuck at 89% App Install stuck at 89%

Installing the App can have it’s issues. The launcher for Blizzard games gave me trouble on Windows 10. These bugs seem to involve the new operating system and Windows 8/8.1 64-bit users. I wrote these guides to help troubleshoot and hopefully fix the issues.

The installation started normally for me. It opens and asks you to select a folder for the files. Then my progress bar did not want to budge. “Installing…” was the only message along with the percentage complete. Finally, when it did move it became stuck at 88% or 89%.

Waiting for 10+ minutes and it had not moved from 89% so I tried canceling and running as administrator. Eventually, I did get an error message: “We’re having trouble starting Please try again. If the problem persists, try restarting your computer.” along with “More help: BLZBNTBTS0000005D”.

Troubleshooting and fixing in Windows 10

If you’re looking for the fix to this issue please check out my post: Troubleshooting and fixing issues with Windows 10 where I get App and StarCraft II installed after a bit of troubleshooting. App error BLZBNTBTS0000005D App error BLZBNTBTS0000005D

My screenshots show StarCraft II Wings of Liberty images. I was attempting to install StarCraft II through the website using StarCraft-II-Setup-enUS.exe. But, all that really does it download the App with StarCraft images. Trying the official App client ( had the same issues.

In the past you would download each game separately but Blizzard created the App to handle this process. It’s disheartening Blizzard did not optimize for Windows 10 and from my research it sounds like Windows 8/8.1 also had issues with App so Windows 10 issues we’re to be expected I suppose.

The good news is that I was able to get the App & StarCraft installed after a bit of troubleshooting. I’ll detail exactly how I did that in my next post!

Posted in Games, Issues, StarCraft II, Windows 10 Tagged with: , , , , , ,
2 comments on “ App issues with Windows 10: BLZBNTBTS0000005D
  1. Jack Nakhle says:

    I was trying to install> hearthstone on my windows 10 but it always arrive to 89%, skip the installation and when I continue to install hearthstone in windows it is not downloading and keep saying the same message, it is trying to retrieve the required data from the server

    please help

    • Andrew Hlinsky says:

      You should check out my next post “Troubleshooting and fixing issues with Windows 10″ but if you are stuck at 89% installing then look at C:\Program Files (x86)\ and if you see Launcher.exe then just go ahead and run that directly to continue installing Hearthstone.

      You might have to run as administrator or change to Windows XP SP3 compatibility. All of this is in the next post. Hope it helps!

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