Troubleshooting and fixing issues with Windows 10 Launcher with StarCraft II ready to launch Launcher with StarCraft II ready to launch

If you have been attempting to install the App and Blizzard games on your new Windows 10 computer you may have run into the BLZBNTBTS0000005D issue, which I talked about in my last post. Luckily, I was able to get the App & StarCraft II installed after a bit of searching and troubleshooting and this guide will detail those steps.

First, even though the App/StarCraft II might have said it was not able to connect and tells you to restart it actually did install the correct files to launch the App. Navigate to the directory you picked to install (default is C:\Program Files (x86)\ and you should find some executables (EXE) and folders. Files of importance are Launcher.exe & so hopefully you see these because this guide is dependent on at least having these.

Now in theory you want to run Launcher.exe but I kept getting the same error about not being able to connect (“updating” , then “starting” for a second, then error). Luckily, many experienced this same issue with Windows 8/8.1 64-bit and so I found a forum post on Blizzard’s website: Cannot install app properly. Error: BLZBNTBTS0000005D that was the most helpful out of the many to choose from.

Fixing the BLZBNTBTS0000005D issues Launcher Compatibility mode Launcher Compatibility mode

The fix that worked for me was right clicking Launcher.exe then click Properties > Compatibility >  now check the box “Run this program in compatibility mode” > from the drop down select Windows XP (Service Pack 3) >  also check “Run this program as an administrator” > click Apply > OK.  Apply the same settings for and you should be good to go! Running Launcher.exe should allow you to download StarCraft II / Diablo III / World of Warcraft like normal and play your games.

Officially Blizzard recommends running Windows in  Selective Startup and disabling virus scanning software, like Support Forum Agent Glaxigrav states in the forum post:

Can you please try running a Selective Startup first, and then install the App? If you have any security software installed, you’ll want to be sure to temporarily disable that as well.

Once you’ve done that, you can grab the most recent version of the App here. Let me know if that gets the installer going!

But that solution did not work for many nor myself and as pointed at by the forum post. Once I got StarCraft II downloaded and installed I did run into some problems actually launching the game where the launcher said it was launched but nothing happened. That was fixed just by restarting my computer. Now my App and StarCraft II run without issues and I hopefully yours do as well!

Posted in Games, Guide, StarCraft II, Windows 10 Tagged with: , , , , , , ,
3 comments on “Troubleshooting and fixing issues with Windows 10
  1. Andrew John says:

    Can u help me out here i Downloaded the app and click on the Setup.exe but it told me (This app can’t run on your PC,To find a version for your pc check with the software publisher)

  2. xxx says:

    Thank you so much for this!

  3. If that dont work, try connect to VPN server with Softether vpn client manager, connect to vpn and try download
    it can be slow but it will work, i think.

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