Battle.net App issues with Windows 10: BLZBNTBTS0000005D

Battle.net App Install stuck at 89%

Battle.net App Install stuck at 89%

Installing the Battle.net App, the launcher for Blizzard games, on Windows 10 might take you a while due to bugs involving both the new operating system and Windows 8/8.1 64-bit users. After opening the installer and selecting the folder it seemed my progress bar just did not want to budge and when it did it became stuck at 88% or 89%.

Waiting for 10+ minutes and it had not moved from 89% so I tried canceling and running as administrator. Eventually, I did get an error message: “We’re having trouble starting Battle.net. Please try again. If the problem persists, try restarting your computer.” along with “More help: BLZBNTBTS0000005D”.

Troubleshooting and fixing Battle.net in Windows 10

If you’re looking for the fix to this issue please check out my post: Troubleshooting and fixing Battle.net issues with Windows 10 where I get Battle.net App and StarCraft II installed after a bit of troubleshooting.

Battle.net App error BLZBNTBTS0000005D

Battle.net App error BLZBNTBTS0000005D

My screenshots show StarCraft II Wings of Liberty images because I was trying to install that game through the website (StarCraft-II-Setup-enUS.exe) but all that really does it download the Battle.net App with StarCraft images. Trying the official Battle.net App client (Battle.net-Setup-enUS.exe) had the same issues. In the past you would download each game separately but Blizzard created the Battle.net App to handle this process. It’s disheartening Blizzard did not optimize for Windows 10 and from my research it sounds like Windows 8/8.1 also had issues with Battle.net App so Windows 10 Battle.net issues we’re to be expected I suppose.

The good news is that I was able to get the Battle.net App & StarCraft installed after a bit of troubleshooting. I’ll detail exactly how I did that in my next post!

Posted in Games, Issues, StarCraft II, Windows 10 Tagged with: , , , , , ,
2 comments on “Battle.net App issues with Windows 10: BLZBNTBTS0000005D
  1. Jack Nakhle says:

    I was trying to install battle.net=> hearthstone on my windows 10 but it always arrive to 89%, skip the installation and when I continue to install hearthstone in battle.net windows it is not downloading and keep saying the same message, it is trying to retrieve the required data from the server

    please help

    • Andrew Hlinsky says:

      Jack,
      You should check out my next post “Troubleshooting and fixing Battle.net issues with Windows 10″ but if you are stuck at 89% installing Battle.net then look at C:\Program Files (x86)\Battle.net and if you see Battle.net Launcher.exe then just go ahead and run that directly to continue installing Hearthstone.

      You might have to run as administrator or change to Windows XP SP3 compatibility. All of this is in the next post. Hope it helps!
      -Andrew

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